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Eclipse Voice Solutions - VoiceCatcher 
VoiceCatcher - the Next Generation call recording and monitoring solution for Contact Centres and the general business environment. Our voice solution is truly innovative, giving the user the flexibility to be in the office, at home or anywhere (where the user has access to the web). Quickly and easily install, configure, maintain and grow your system as VoiceCatcher breaks the mould in traditional hardware based monitoring and recording technology. VoiceCatcher brings contact centre recording & monitoring functionality to general business environments. VoiceCatcher is a software-based digital recording and monitoring solution utilising TCP/IP data network infrastructure and working with industry standard server hardware. It enables business to capture and analyse valuable voice data either from a telephone or microphone input. Offering powerful functionality combined with ease of installation and use, the solution breaks away from the confines of traditional hardware based solutions. Ensuring a business operates efficiently and effectively, the solution gives customers ease-of-use, flexibility and high functionality. Based on offering a single license configuration and dynamic channel allocation, the solution can meet all of the customer's monitoring and recording needs, whether at the office or working from home including: full-time, selective, record-on-demand, event driven, rules-based and performance evaluation. Agent/Supervisor/Administrator Benefits:
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Contact Eclipse to learn more about VoiceCatcher. Other Lines Of Business |
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